FAQ'S

FAQ'S

FAQ'S

  • Is Ace Cleaning A Franchise Or Agency?

    No, Ace Cleaning is an independently owned, family run business that was formed in 1992. Since that time, it has grown slowly and steadily. Due to our high standards and reliability it is now the first choice for many customers requiring domestic cleaning, or ironing, in the local area.

  • Where Are You Based and Where Do You Cover?

    Ace Cleaning Domestic are based in Wokingham, and cover Reading, Fleet and the surrounding areas of Berkshire and North Hampshire.

  • Can I Expect The Same Cleaners Each Visit?

    Yes, unlike many other companies Ace Cleaning believes that you can only clean a home thoroughly and efficiently, if you are very familiar with it and you are working to a good routine. With this in mind, we always aim to allocate you the same cleaner for each visit, this ensures that both you and our team have continuity and you have peace of mind knowing who has access to your home.

  • Who Will Clean My Home?

    All Ace Cleaning employees are employed on a PAYE basis. As an independently owned company, we do not use contractors or self employed cleaners. Every team has supplied excellent references and have undergone CRB checking. All team members also receive intensive training, not only in the cleaning of your home, but also in all aspects of health and safety.

  • Do You Carry Insurance?

    You can be safe in the knowledge that as we employ all our staff directly on a PAYE basis we are legally obliged to carry full Public and Employer liability insurance. Whilst we will always clean your home with the greatest of care I'm sure you will appreciate that accidents can happen. If this should occur, you can be assured that we will repair or replace without question. Equally important, all team members are insured should they ever hurt themselves.

  • Do You Hold Our Keys?

    As the majority of our customers are not at home whilst their cleaning is taking place, we are fully insured as key holders. You can rest assured that we take the security of your home very seriously and will ensure your house keys are secure at all times. If and when you feel comfortable with allocating us a key to your home, it will be tagged with our unique coding system and issued as and when required.

  • Do I Need To Supply Any Equipment Or Materials?

    We supply all the equipment and materials needed to clean your home thoroughly other than a mop & bucket, we ask you to supply this. We also come armed with a selection of clean, colour coded microfiber cloths for each room. This ensures that there is never any chance of cross contamination issues from bathrooms to kitchens.

  • What If I Have Pets?

    We understand that your pets are treasured members of your family, they will therefore be treated that way. This is another very important reason for you having the same cleaner for each visit, as your pets get to know the ladies very quickly and are soon very comfortable with them. We can of course let them out in the garden and refill their water bowls if you would like us to.

  • Am I Expected To Sign A Contract?

    We never ask anyone to sign a contract, we are more than happy to earn your continued custom through our hard work and reliability. We only ask that should your circumstances change and you no longer need our help that you try and give us a little notice to enable us to re-schedule. We do however understand that this may not always be possible.

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